Customer and Neighbourhood Officer x3
Salary: £39,019 + Excellent Benefits
Location: Hybrid working (two days per week in our High Wycombe office, with travel across Buckinghamshire and surrounding areas, two to three days per week working from home)
Contract: x 1, 12 month Fixed-Term Contract, x2 6 month Fixed-Term Contracts
Travel: Own car and business insurance required (mileage paid at 55p per mile, minus commuting)
Patch: Buckinghamshire and surrounding counties

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the role

We have evolved our traditional Housing Officer role into a more holistic, resident‑focused position: Customer and Neighbourhood Officer. This is a highly visible role where you will spend time in our communities, build strong relationships with residents and ensure neighbourhoods are safe, well‑managed and thriving.

You will provide a proactive, responsive and compassionate service, working closely with residents to understand their needs and help them sustain their tenancies. You will manage a mixed‑tenure patch, handle day‑to‑day and complex cases, and work collaboratively with colleagues and partners to deliver area plans and improve neighbourhoods.

Every day, you will make a meaningful difference to the lives of the people who call our homes theirs.

What you will do

• Deliver a visible, proactive and resident‑focused neighbourhood management service

• Build strong, trusting relationships with residents and act as a consistent point of contact

• Ensure high levels of service performance and customer satisfaction

• Identify when specialist support is needed to help residents sustain their tenancies

• Use data insights to drive improvements across your patch

• Manage a varied caseload, including complex tenancy and neighbourhood issues

• Work collaboratively with internal teams and external partners to deliver area plans

• Advocate for residents and ensure services meet our Customer Care Standards

• Travel across Buckinghamshire and surrounding areas as part of your role

What we are looking for

Must haves

• Strong customer focus and understanding of social housing issues and legislation

• Experience managing a varied and demanding workload, including case management

• Excellent written and verbal communication skills, with the ability to influence and negotiate

• Ability to work independently, stay organised and manage competing priorities

• Commitment to continuous personal and professional development

• A positive, proactive approach and the ability to build strong relationships

• Full driving licence, access to your own vehicle and ability to travel across Buckinghamshire

• Business mileage paid at 55p per mile (minus home‑to‑work commute)

Nice to haves

• Knowledge of ASB, tenancy sustainment, safeguarding, benefits or housing law

• Experience working in a regulated environment

• CIH Level 3 qualification

• Experience signposting residents to support services such as Citizens Advice or debt management

For added brilliance

• Confidence supporting residents in challenging situations

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £39,019 per annum

• 25 days holiday, increasing with service, plus Christmas closure and buy options

• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice

• Family-friendly leave: Enhanced maternity, paternity, and adoption leave

• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)

• Life cover and income protection

• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support

• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

• Funded training, qualifications & apprenticeships

• 2 paid volunteering days in the local communities

• Peer-recognition rewards platform

• Paid professional subscription (one per year)

Working Hours

• 37 hours per week

• 09:00 - 17:30 Monday - Thursday

• 09:00 - 17:00 Friday

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 24th September, 2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.