Business Change Analyst
Salary: £54,017 + Excellent Benefits
Location: Wooburn Green, High Wycombe
Hybrid working: Two days per week in the office, three days from home
Contract: 18 month fixed term contract
Hours: Full time, 37 hours per week

Help us shape the future of how we work

At SettleParadigm, we are proud to be the largest housing group in the region, managing more than thirty thousand homes across Hertfordshire, Bedfordshire, Buckinghamshire and the surrounding counties.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build. Through our merger we have brought together shared values, skills and ambition, helping us make an even bigger difference in the communities we serve.

We are now looking for a talented and curious Business Change Analyst to join our Process and Improvement team on an 18m fixed-term contract. This is an exciting opportunity to help shape how our organisation works, improve the experience for colleagues and customers, and support major transformation across our services.

About the role

We’re looking for a Business Change Analyst to join our established Business Change team at an exciting time, supporting a fast-paced integration programme that is reshaping how our organisation operates.

This is a varied and hands-on role, ideal for someone who brings a blend of business analysis and change management skills. You’ll play a key part in identifying opportunities to improve and simplify processes, while ensuring that change is practical, well-designed and successfully adopted.

Working closely with stakeholders across all directorates, you’ll help teams challenge existing ways of working to create more efficient and customer-focused solutions. You’ll be equally comfortable analysing processes as you are facilitating conversations that turn insight into action and helping others navigate change with clarity and confidence.

Alongside process improvement, you’ll support the delivery of change across projects and programmes, supporting business case development, leading engaging workshops, producing clear and meaningful documentation, and ensuring colleagues are supported through transition.

As part of a collaborative and experienced Business Change team, you’ll have the opportunity to build on your existing skills while developing new ones, learning from others and contributing to how we continuously improve our approach to change.

This role will suit someone who thrives in a dynamic environment, enjoys problem solving, and wants to make a tangible difference to how an organisation operates.

What you will do

Business analysis

• Analyse business processes, systems and structures to identify improvements

• Facilitate workshops to capture customer and colleague requirements

• Identify pain points and propose improved ways of working

• Agree business and technical requirements with clear prioritisation

• Produce process maps, use cases and business models

• Support end to end design and delivery of solutions

• Define KPIs to track performance and simplify processes

• Maintain documentation aligned to our operating model

Change management

• Develop and implement change management strategies

• Create communication plans to keep colleagues informed

• Conduct readiness assessments and present findings

• Support adoption and minimise resistance to change

Impact assessment

• Analyse the impact of proposed changes on workflows and systems

• Develop risk assessments and mitigation plans

• Monitor and report on progress and effectiveness

Stakeholder management

• Engage stakeholders at all levels to ensure buy in

• Act as a link between business teams, IT and external suppliers

• Lead workshops and training sessions

• Build strong partnerships with operational teams

Project support

• Work with project managers to meet timelines and objectives

• Support testing, implementation and post go live activity

• Track and measure success for continuous improvement

• Provide effort estimates and manage workload effectively

What we are looking for

Qualifications

• Degree in Business, Management, IT or related field (preferred)

• Professional certification in Business Analysis (preferred)

• Change management certification such as Prosci or APMG (preferred)

Experience

• Proven experience in business analysis and process improvement

• Experience supporting organisational change initiatives

• Strong track record working on complex projects with cross functional teams

Skills

• Excellent analytical and problem solving skills

• Strong communication and interpersonal skills

• Ability to develop change plans and training programmes

• Proficiency in process mapping tools and project management tools

• Strong planning, organisation and time management skills

• Ability to manage risks, issues and dependencies

Personal attributes

• Proactive, adaptable and comfortable with ambiguity

• Strong leadership qualities with the ability to influence

• Collaborative and focused on delivering results

• High attention to detail and strong relationship building skills

• Committed to continuous improvement and professional development

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £54,017 + excellent benefits

• 25 days holiday, increasing with service, plus Christmas closure and buy options

• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice

• Family-friendly leave: Enhanced maternity, paternity, and adoption leave

• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)

• Life cover and income protection

• Flexible working – hybrid options, modern offices, free parking & EV charging
  
  

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support

• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

• Funded training, qualifications & apprenticeships

• 3 paid volunteering days in the local communities

• Peer-recognition rewards platform

• Paid professional subscription (one per year)

Working Hours

• 37 hours per week, Monday – Friday.

• 09:00 – 17:30 Monday – Thursday

• 09:00 – 17:00 Friday

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 10/05/2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.