Lettings, Allocations and Viewings Officer
Salary: £30,307+ Excellent Benefits (for 30.5 hours per week)
Location: Wooburn Green, High Wycombe or Letchworth Garden City
Hybrid: Two days per week in the office, three days from home
Contract: 12‑month fixed‑term contract
Hours: Part‑time, 30.5 hours per week
Working pattern: Monday to Friday, with hours spread across the full working week

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

We are now looking for a motivated and customer focused Lettings, Allocations & Viewings Officer to join our team on a part‑time basis. This is a rewarding role where you will help customers move into their new homes, support tenancy sustainment and play a key part in reducing void rent loss across our organisation.

About the Role

As a Lettings, Allocations and Viewings Officer, you will manage the full lettings journey for both relet and new build homes. You will complete pre‑tenancy assessments, arrange viewings, carry out tenancy sign ups and ensure all lettings are completed accurately, safely and in line with our policies and standards.

You will work closely with colleagues across Customer Services, Neighbourhoods, Tenancy Sustainment and Support, Voids Repairs, Development, Local Authorities and a wide range of partner agencies. You will also take handover of new build homes and support customers with housing advice and signposting.

This is a varied, fast paced role that requires strong communication skills, attention to detail and a passion for delivering excellent customer service.

Key Responsibilities:

• Manage the full lettings process for relet and new build homes

• Complete pre‑tenancy assessments and identify support needs or risks

• Arrange and carry out property viewings and tenancy sign ups

• Ensure all tenancy agreements, CORE data and sign up documents are completed accurately

• Advertise and market void properties through Local Authority systems, Choice Based Lettings, Homeswapper and estate agents

• Work closely with the Void Team to ensure properties meet our lettings standard and legal compliance requirements

• Apply reasonable adjustments for customers with disabilities or additional needs

• Liaise with external agencies including social services, Police and support organisations

• Support customers with housing advice, signposting and tenancy sustainment

• Manage decants, management moves and priority moves

• Attend site visits, scheme briefings and post‑occupation reviews

• Take handover of new build homes from Development after Asset Management sign off

• Ensure all customer communication is clear, accessible and in line with our house style

• Provide cover across regional areas and support colleagues during absences

• Occasionally work outside normal hours to meet customer or business needs

What We’re Looking For

Must haves:

• Full driving licence and access to a vehicle for business use

• Experience working within local authority lettings, allocations or housing functions

• Full driving licence and access to a vehicle for business use

• Excellent customer service skills with a willingness to go the extra mile

• Strong communication and negotiation skills

• Ability to assess affordability and understand welfare benefits

• Knowledge of succession, mutual exchange and decant processes

• Ability to interpret tenancy and legal information

• Confident working with financial data and negotiating payments

• Strong planning, organisation and attention to detail

• High level of IT literacy, including Microsoft Word and Excel

• Ability to work independently and as part of a team

• A positive, can do attitude and a common sense approach

• Flexibility to travel for viewings and sign ups

Nice to haves:

• Knowledge of different property tenures such as shared ownership, leasehold and assured tenancies

• Technical or professional qualification in housing or property

• Experience working in social housing lettings

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

annual salary: Circa £30,307+ Excellent Benefits (for 30.5 hours per week)

• 25 days holiday, increasing with service, plus Christmas closure and buy options (pro-rata for Part-Time hours)

• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice

• Family-friendly leave: Enhanced maternity, paternity, and adoption leave

• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)

• Life cover and income protection

• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support

• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

• Funded training, qualifications & apprenticeships

• 3 paid volunteering days in the local communities

• Peer-recognition rewards platform

• Paid professional subscription (one per year)

Working Hours

• 30.5 hours per week

• Working days: Monday - Friday.

• 2 days per week working from our High Wycombe

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 01/05/2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.