Assistant Director of Estates & Communal Compliance
Salary Package : £105,145 (inc supplement) + Excellent Benefits
Location: Wooburn Green, High Wycombe or Letchworth Garden City
Hybrid: 2 days per week in the office, 3 days from home
Contract: Permanent

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

We’re now seeking an exceptional Assistant Director of Estates and Communal Compliance to lead one of our most visible and impactful services, ensuring our estates are safe, compliant, well maintained and places residents are proud to call home.

This unique opportunity offers a chance to shape a critical function at scale, influence corporate priorities and lead meaningful change across communities.

About the Role

As Assistant Director of Estates and Communal Compliance, you’ll provide strategic and operational leadership for estates services and communal compliance across our property portfolio.

You’ll be accountable for delivering high performing, resident focused services that meet legislative requirements, SettleParadigm standards and our long term asset strategy. Leading senior operational heads, you’ll drive operational excellence, strong commercial performance and a culture rooted in safety, accountability and continuous improvement.

This role sits at the heart of our Property leadership team and plays a key role in delivering compliance, customer satisfaction, sustainability and value for money.

Key Responsibilities:

Strategic leadership

• Develop and deliver estates and communal standards aligned to organisational ambitions, regulation and resident expectations

• Work closely with Strategic Asset Management to drive efficiency, consistency and return on investment

• Collaborate with the Director of Repairs and Estates to deliver a commercially astute, cost‑effective service

• Provide visible, values‑led leadership across estates and communal compliance

• Act as a senior Property representative, contributing to corporate strategy, policy development and cross‑functional initiatives

• Lead on high‑risk or complex complaints, ensuring swift resolution, learning and assurance

• Champion a safety‑first culture, ensuring colleague and contractor wellbeing

Innovation & change

• Drive digital and technological improvements to streamline estates and compliance delivery

• Use data, insight and performance intelligence to inform decision‑making and improvement

• Improve productivity across DLO teams, reducing reliance on external suppliers and improving value for money

Operational excellence

• Lead estates services and all areas of communal compliance, including statutory and non‑statutory requirements

• Oversee estate inspections, communal fire safety checks, door inspections, water hygiene, pest control, signage, bulk waste and related repairs

• Drive high performance across DLO and contractor delivery models

• Ensure new‑build estates are mapped, mobilised and maintained to agreed long‑term standards

• Continuously review service delivery models to ensure strong sector comparison and best practice

Customer experience

• Embed a customer‑first culture that drives strong Tenant Satisfaction Measures, particularly communal satisfaction

• Ensure services are designed around resident needs and wellbeing

• Use feedback, complaints and engagement insight to drive service improvement

• Represent SettleParadigm at resident forums, committees and engagement events

Financial & commercial leadership

• Manage estates and communal compliance budgets with robust financial control and forecasting

• Optimise commercial performance of in‑house teams and contractors

• Identify efficiencies that improve outcomes while reducing cost and waste

Compliance, risk & governance

• Ensure full compliance with all legal and regulatory requirements, including the Social Housing (Regulation) Act, Building Safety Act and environmental legislation

• Maintain strong governance, assurance and risk management arrangements

• Provide performance and compliance reporting to Board, Committees and Executive forums

• Ensure contracts are procured, mobilised and managed in line with SettleParadigm standards

• Maintain robust, up‑to‑date policies, procedures and systems that minimise risk and support excellent delivery

What We’re Looking For

• Senior leadership experience within estates, repairs or communal compliance services

• Proven delivery of large‑scale DLO and contractor‑led estate services

• Strong operational and building safety compliance experience

• Track record of managing complex complaints and resident expectations

• Demonstrable budget management and financial control experience

• Extensive experience operating at senior Property leadership level

Knowledge & skills

• Strong technical knowledge of estates, compliance and housing legislation

• Commercial acumen with the ability to make balanced, risk‑based decisions

• Confident using data to drive performance and improvement

• Excellent communication, negotiation and report‑writing skills

• Ability to lead change, motivate teams and deliver high performance

• Innovative, proactive and solutions‑focused leadership style

Qualifications

• Degree in Housing, Construction Management, Civil Engineering or similar

• CIH Level 5 (desirable) or willingness to work towards

• Full UK driving licence

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £105,145 (inc supplement) + Excellent Benefits

• 30 days holiday upon starting plus Christmas closure and buy options

• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice

• Family-friendly leave: Enhanced maternity, paternity, and adoption leave

• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)

• Life cover and income protection

• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support

• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

• Funded training, qualifications & apprenticeships

• 3 paid volunteering days in the local communities

• Peer-recognition rewards platform

• Paid professional subscription (one per year)

Working Hours & Additional Pay

• 37 hours: 9am-5.30pm Mon-Thurs and 9am- 5pm on Fridays.

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: Monday 11/05/2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.