Assistant Director of Repairs Delivery
Salary: £105,743 p/a (includes supplement) + Excellent Benefits
Location: Wooburn Green, High Wycombe or Letchworth Garden City
Hybrid: 2 days per week in the office, 3 days from home
Contract: Permanent

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

We are now looking for an experienced Assistant Director of Repairs Delivery to provide strategic and operational leadership across our repairs and fleet services. This is a pivotal role, leading one of the organisation’s most visible and essential functions, with a real opportunity to shape and embed customer-focused service delivery, improve resident satisfaction and drive innovation across systems, people and performance.

If you thrive on leading complex services, influencing organisations at scale and delivering tangible outcomes for residents, this is a rare opportunity to make a real difference.

About the Role

As Assistant Director of Repairs Delivery, you’ll provide strategic and operational leadership across responsive repairs, non‑specialist M&E repairs and our fleet of over 300 vehicles. You’ll ensure our homes are safe, well maintained and aligned to our asset strategy, while championing a culture of high performance, accountability and customer focus.

You’ll lead senior managers, influence organisation‑wide decision‑making and drive continuous improvement across systems, processes, commercial performance and resident experience.

This role is central to delivering our corporate priorities, from compliance and safety to sustainability, value for money and service transformation.

Key Responsibilities:

Strategic leadership

• Develop and deliver our repairs and fleet strategy, aligned to organisational ambitions and regulatory requirements

• Work closely with Strategic Asset Management to set robust service standards and maximise return on investment

• Provide visible leadership across the repairs service, fostering a culture of collaboration, accountability and high performance

• Act as a senior representative for Property, contributing to corporate discussions, policies and cross‑functional initiatives

• Lead on complex or high‑level complaints, ensuring swift resolution and learning

Innovation & change

• Drive technological improvements and digital innovation across repairs and fleet

• Use data and insight to inform decision‑making and performance improvement

• Lead productivity improvements across in-house teams, external contractors and improving value for money

Operational excellence

• Lead all inhouse repairs, non‑specialist M&E repairs and fleet operations

• Manage fleet procurement, maintenance, compliance and driver safety

• Ensure repairs delivery is modern, commercially astute and sector‑leading

• Work with Development to ensure new‑build assets meet long‑term maintenance standards

• Ensure full compliance with repairs and fleet policies, standards and legislation

Customer experience

• Drive a culture of customer focus that improves Tenant Satisfaction Measures

• Ensure services are designed around resident needs and deliver high satisfaction

• Use feedback, complaints and data to shape continuous improvement

• Represent SettleParadigm at resident forums, committees and engagement events

Financial & commercial leadership

• Manage repairs and fleet budgets, ensuring strong financial controls and forecasting

• Optimise commercial performance of in‑house teams and contractors

• Identify opportunities to improve efficiency and reduce operational costs

Compliance, risk & governance

• Ensure full compliance with all legal and regulatory requirements, including the Social Housing (Regulation) Act and Building Safety Act

• Maintain robust risk management and assurance processes

• Provide reports to Board, Committees and Executive Board on performance, compliance and strategic progress

• Ensure contractors deliver safe, compliant, value‑for‑money service

What We’re Looking For

Must haves:

• Proven leadership of large‑scale DLO and contractor repairs services

• Experience managing large fleets and operational risk

• Strong track record of budget management and forecasting

• Experience handling complex complaints and resident expectations

• Demonstrable contractor management experience

• Experience implementing policies and procedures aligned to legislation and best practice

• Senior leadership experience within a Property or Repairs function

• Strong technical understanding of repairs legislation and best practice

• Commercial acumen and ability to make risk‑based decisions

• Skilled at interpreting data to drive improvement

• Excellent communication, negotiation and report‑writing skills

• Ability to lead change, inspire teams and drive high performance

• Innovative mindset with a proactive approach to problem‑solving

• Degree in Housing, Construction Management, Civil Engineering or related field

• CIH Level 5 (desired) or willingness to work towards it

• Full UK driving licence

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £105,743 (includes supplement) plus excellent benefits

• 30 days holiday upon starting, plus Christmas closure and buy options

• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice

• Family-friendly leave: Enhanced maternity, paternity, and adoption leave

• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)

• Life cover and income protection

• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support

• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

• Funded training, qualifications & apprenticeships

• 3 paid volunteering days in the local communities

• Peer-recognition rewards platform

• Paid professional subscription (one per year)

Working Hours

• Hybrid working: 2 days per week in the office (Wooburn Green or Letchworth Garden City)

• 3 days per week working from home

• 37 hour working week (09:00 - 17:30 Mon - Thurs, 09:00 - 17:00 Friday)

• Travel required across our operating area

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: Monday 11/05/2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.