Contract Support Coordinator (Fire Safety)
Salary: £39,017 + Excellent Benefits
Location: Wooburn Green, High Wycombe - hybrid working (2 days in the office, 3 days from home) Contract: 12‑month fixed‑term contract (parental leave cover)
Hours: 37 hours per week

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

We’re now looking for a proactive and organised Contract Support Coordinator (Fire Safety) to help us deliver safe, compliant and well‑maintained homes for our residents. This role is offered as a 12m fixed-term contract covering Parental Leave.

About the Role

As our Contract Support Coordinator, you’ll play a key role in supporting the delivery of a range of property compliance service contracts. These include fire safety, water hygiene, lifts, asbestos, door entry systems, sewage pumps and other mechanical and electrical services.

You’ll work closely with contractors, internal teams and external partners to ensure inspections, servicing and remedial works are completed on time, recorded accurately and fully compliant with legislation. You’ll also support the monitoring of performance, manage documentation, process financial transactions and help ensure all assets are included in the correct maintenance regimes.

This is a varied and rewarding role where your work directly contributes to resident safety and the smooth running of our compliance programmes.

Where could this role take you?

Whilst this is not a permanent role, in a business our size and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other opportunities may arise. Many of our talented colleagues started at SettleParadigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields.

• Build strong working relationships with contractors and monitor day‑to‑day contract delivery

• Escalate performance concerns or non‑compliance to the Contracts Manager

• Support and lead contractor review meetings, sharing updates and following up on actions

• Provide contractors with the data and access information they need to deliver services

• Challenge contractors on service failings to ensure value for money and high‑quality delivery

• Ensure all assets are included in inspection and maintenance regimes

Administration and communication

• Produce compliance reports and analyse data for the Contracts Manager

• Ensure KPI information is collected, monitored and shared internally and externally

• Communicate contract changes, additions or deletions to internal teams and contractors

• Work with Development and Asset Management to support smooth handovers of new schemes

• Keep senior managers informed of any contractual breaches or risks

Financial responsibilities

• Process purchase orders and invoices, challenging anomalies where needed

• Process service charge transactions and resolve queries with the Service Charge Accountant

• Monitor budgets and flag concerns to the Contracts Manager

• Support leaseholder consultation processes where required

Health & safety

• Ensure contractors work safely and in line with legislation and internal policies

• Provide information to the Health and Safety team for site inspections

• Carry out post‑inspection checks and sign off completed works

• Support tendering and procurement activities, including reviewing specifications

• Manage programmes of compliance‑related works through internal teams or external suppliers

What We’re Looking For

Must haves:

• Experience in contract or compliance administration

• Proven track record of delivering results through others

• Strong communication and negotiation skills with residents, partners and contractors

• Excellent written and verbal communication skills, including report writing

• Ability to assess situations, make decisions and conclude enquiries

• Ability to manage competing priorities and work independently

• Ability to prioritise and escalate risk appropriately

Nice to haves:

• Experience resolving complaints

• Experience with fire safety compliance

• Experience of working in a social housing/local authority setting

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £39,017 + Excellent Benefits

• 25 days holiday, increasing with service, plus Christmas closure and buy options

• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice

• Family-friendly leave: Enhanced maternity, paternity, and adoption leave

• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)

• Life cover and income protection

• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support

• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

• Funded training, qualifications & apprenticeships

• 3 paid volunteering days in the local communities

• Peer-recognition rewards platform

• Paid professional subscription (one per year)

Working Hours

• 37 hours per week

• Monday to Thursday 09:00 to 17:30

• Friday 09:00 to 17:00

• Hybrid working with 2 days per week in the office

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 28/04/2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.