Are you a proactive leader with a passion for protecting residents, safeguarding homes, and driving service excellence? We are seeking a highly skilled Disrepair & Intervention Manager to take ownership of our property litigation and proactive repairs intervention functions. This is a pivotal role where you will influence organisational standards, shape strategic decisions and ensure our residents receive a high quality service that prioritises safety, transparency and timely resolution.

This role is hybrid and will require office attendance for at least 2 days per week at our Letchworth base in Hertfordshire. A driving licence is required and regular access to a vehicle.

Applicants should be able to commence employment with us in March or April 2026.

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

As our Disrepair & Intervention Manager, you will lead the end to end management of property litigation and disrepair cases, ensuring strict compliance with legislation and Pre Action Protocol requirements. You will take sole responsibility for instructing internal and external legal teams, approving liability decisions and compensation offers, and ensuring residents remain at the heart of every action taken. Working across the organisation, you will champion a culture of accountability and continuous improvement, collaborating with senior leaders to embed consistent, customer focused approaches to maintenance and repairs.

Key Responsibilities:

You will oversee a proactive repairs intervention programme, using data led insights to identify emerging risks and put preventative measures in place before issues escalate. This includes analysing trends, commissioning specialist surveys, producing meaningful management reports and presenting strategic solutions that protect residents and reduce organisational exposure. You will represent SettleParadigm at courts, tribunals and external forums and act as a key voice for the Property Directorate in our Letchworth office in wider business planning.

You will also manage a dedicated Disrepair & Intervention Officer, ensuring the that they are motivated, high performing and continually developing. With full accountability for related budgets and the quality of written reports, you will ensure resources are used efficiently and all statutory deadlines are met without exception.

What We’re Looking For

Must haves:

• Knowledge and understanding of the Pre Action Protocol for disrepair legislation and the disrepair protocol

• Strong understanding of key landlord and tenant legislation including the Landlord and Tenant Act 1985, Homes (Fitness for Human Habitation) Act 2018, HHSRS, Defective Premises Act 1972 and Awaab’s Law (2025)

• Sound knowledge of building construction, repairs, and related regulations

• Excellent stakeholder management skills, with the ability to influence and communicate complex technical issues clearly

• Strong written and verbal communication skills, with good IT capability, including proficiency in MS Word, Excel and Power BI

• Experience in analysing data and producing clear, insightful management reports with recommendations

• Innovative and pragmatic approach to problem solving, focused on quick and practical resolutions with proven ability to collaborate cross organisationally to drive shared outcomes

• Strong commercial awareness and understanding of the issues affecting social housing

• Excellent organisational skills and the ability to manage high pressure deadlines and competing priorities

• Commitment to delivering high quality services to all residents

• Ability to build and maintain strong, effective working relationships at all levels

Nice to haves:

• A relevant professional qualification in housing or building, and/or experience in building maintenance

• Experience reviewing policies, procedures, or strategies related to maintenance service delivery

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £61,406 (from 01 April 2026)

• 25 days holiday, increasing with service, plus Christmas closure and buy options

• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice

• Family-friendly leave: Enhanced maternity, paternity, and adoption leave

• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)

• Life cover and income protection

• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support

• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

• Funded training, qualifications & apprenticeships

• 3 paid volunteering days in the local communities

• Peer-recognition rewards platform

• Paid professional subscription (one per year)

Working Hours

• 37 hurs p/w Monday to Thursday 9am to 5:30pm and Friday 9am to 5pm.

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 1 week only until Thursday 26 March 2026

We reserves the right to close this vacancy earlier than the closing date should we find a suitable candidate.