Community Safety Co‑ordinator (12‑month FTC)
Location: Wooburn Green, High Wycombe / Hybrid (2 days per week in the office, 3 days per week working from home).
Salary: £31,473 + Excellent Benefits
Contract: 12‑month fixed‑term contract

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the role

We’re looking for a compassionate, organised and resident‑focused Community Safety Co‑ordinator to join our Community Safety Team on a 12‑month fixed‑term contract.

You’ll play a vital role in supporting residents who report anti‑social behaviour (ASB), helping them feel listened to, reassured and informed. You’ll assess the risk of new ASB reports, agree action plans with residents, manage a caseload of low‑risk cases and work closely with Community Safety Officers on visits and follow‑up actions.

This is a role for someone who genuinely cares about people, communicates with empathy and clarity, and wants to help create safer, stronger communities. You’ll be the first point of contact for residents, managing the ASB inbox and phone line, gathering information, requesting evidence and supporting residents through what can often be sensitive or stressful situations.

You’ll work collaboratively with colleagues across SettleParadigm, as well as local authorities and partner agencies, to ensure every resident receives a high‑quality, timely and supportive service.

Key responsibilities

• Provide a responsive, resident‑focused support service to the Community Safety Team

• Be the first point of contact for residents reporting ASB via phone, email, app or online

• Manage the ASB inbox and handle inbound/outbound calls with empathy and professionalism

• Carry out risk assessments, agree initial action plans and allocate cases appropriately

• Manage a caseload of low‑risk ASB cases

• Attend joint visits with Community Safety Officers

• Respond to resident and stakeholder correspondence in line with Customer Care Standards

• Capture information accurately and request relevant evidence

• Provide feedback on themes and trends to support service improvement

• Carry out routine administrative duties to support the wider team

• Build positive relationships with residents, colleagues and partner organisations

What we’re looking for

Must haves

• Excellent written and verbal communication skills

• Ability to communicate sensitively and confidently with residents and stakeholders

• Strong problem‑solving skills and ability to identify clear actions and outcomes

• Ability to take personal responsibility for assessing situations and making decisions

• Ability to manage competing priorities and organise your own workload

• Ability to analyse and interpret information clearly

• Strong IT skills (Word, Excel, PowerPoint, Power BI, Outlook)

• A proactive, creative approach to problem‑solving and service improvement

• A positive influence on colleagues, residents and partners

Nice to haves

• Experience working in an ASB environment or similar customer‑facing role in a regulated setting

• Experience investigating ASB reports or supporting vulnerable residents

• Lived experience of social housing

For added brilliance

• A natural ability to build trust and rapport with residents

• Calmness and resilience when supporting people in difficult situations

• A genuine passion for helping people feel safe in their homes and communities

Benefits

• Annual salary: £31,473 + Excellent Benefits

• 25 days holiday, increasing with service, plus Christmas closure and buy options

• Generous pension scheme – up to 9.5% employer contribution

• Enhanced family‑friendly leave

• Health cash plan – claim up to £1,800 for everyday health costs

• Life cover and income protection

• Hybrid working, modern offices, free parking and EV charging

• 30+ qualified Mental Health First Aiders

• Car leasing via salary sacrifice (permanent colleagues)

• Funded training, qualifications and apprenticeships

• 3 paid volunteering days

• Peer‑recognition rewards platform

• Paid professional subscription (one per year)

Working hours

• 37 hours per week (Monday - Thursday 09:00 - 17:30, Friday 09:00 - 17:00).

• Hybrid working with office presence required 2 days per week for team collaboration.

• 12‑month fixed‑term contract.

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 03/04/2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.