We are seeking an experienced Head of Facilities Management to provide strategic leadership, direction, and operational excellence and continual improvement across our commercial office estate. This is a pivotal role, responsible for ensuring all our workplaces are safe, compliant, well maintained, sustainable and designed to enhance our colleague experience as our organisation continues to grow.

Acting as a trusted adviser to senior leaders, you will oversee all aspects of facilities operations, from compliance and maintenance to capital works, service contracts and workplace strategy. You will shape high-quality environments that support productivity, well-being and organisational priorities.

As this is a senior FM role your presence on site is really important and you will spend the majority of your week in our two main office locations; High Wycombe, Bucks and Letchworth, Herts, so your base location should ideally be within an easy commute of these locations.

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.

Responsible for:

You will lead the development and delivery of our facilities management strategy across all office premises, directing a high‑performing team and ensuring full compliance with health, safety, fire, environmental and building regulations.

You will manage budgets for facilities operations, compliance, and capital projects, while driving continuous improvements to workplace quality, functionality and the overall colleague experience. The role oversees asset management, maintenance scheduling, space planning and performance reporting across the estate, working closely with senior leaders on strategic planning, operational resilience, and business continuity. You will champion sustainability initiatives, manage office moves, refurbishments and fit‑outs, and build strong relationships with landlords, managing agents, suppliers and contractors to ensure excellent service and value for money. In addition, you will lead procurement, leasing, and the acquisition or disposal of commercial premises in line with organisational needs.

What We’re Looking For

Must haves

• Senior FM experience in multi site or complex office environments.

• Strong HVAC/M&E procurement and contract management expertise.

• Broad contractor management experience across varied risk levels.

• Proven delivery of minor and major projects from concept to completion.

• Deep knowledge of H&S, compliance, sustainability, and building systems.

• Experience with preventive maintenance, energy management, and BMS.

• Degree in FM or related field; IWFM Level 6 (MIWFM); NEBOSH qualified.

• Excellent leadership, communication, negotiation, and stakeholder skills.

• Strong financial management and budgeting capability.

• Customer focused approach and experience supporting reasonable adjustments.

• Ability to influence at all levels; full UK driving licence; strong IT skills.

Nice to haves:

• Strategic thinker with strong project management skills.

• Passion for sustainability and innovative FM solutions.

• Responsible Person (ACOP L8) and understanding of CDM 2015.

Why Join Us?

This is a high impact role where you’ll shape our workplace as we grow. You’ll have the autonomy, influence and support to build a compliant, resilient and future focused estate creating an environment colleagues are proud to work in.

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• Annual salary: £79k salary package p/a (from 01 April 2026)

• 30 days holiday on starting, plus Christmas closure and buy options

• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice

• Family-friendly leave: Enhanced maternity, paternity, and adoption leave

• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)

• Life cover and income protection

• Modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• Mental Health First Aiders available to support

• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

• Funded training, qualifications & apprenticeships

• 3 paid volunteering days in the local communities

• Peer-recognition rewards platform

• Paid professional subscription (one per year)

Standard hours p/w: 37 hours: 9am-5.30pm Monday to Thursday and 9am-5pm on Friday.

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: Tuesday 24 March 2026

We reserves the right to close this vacancy earlier than the closing date should we find a suitable candidate.