We’re excited to announce a newly created role for an Estates Operations Manager, initially on a 12-month fixed-term contract. This position is based between our High Wycombe and Chesham Office + includes travelling to properties across our operating area. (Where we work - Paradigm Housing)
Salary: £52,538 + Excellent Benefits.

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the Role/team

We’re excited to announce a newly created role for an Estates Operations Manager, initially on a 12-month fixed-term contract. This position is based between our High Wycombe and Chesham Office + includes travelling to properties across our operating area. (Where we work - Paradigm Housing)

You’ll be responsible for mobilising a brand‑new in‑house team of 11 frontline technicians (8 Mobile Estate Technicians and 3 Cleaning Technicians). You’ll organise, manage, coach and motivate the team to deliver a range of estate services including estate cleaning, bin room and bin cleaning, window cleaning, bulk waste removal and gutter clearance.

This is a hands‑on leadership role where you’ll set standards, monitor performance, drive improvements and ensure our communal areas are clean, safe and places residents are proud to live in. You’ll work closely with colleagues across Property, Customer Services, Neighbourhoods, Health & Safety and external partners to deliver a high quality, customer-focused service. This position is a fantastic opportunity to make an impact in a role that is central to the success of our Estates Services team. Working within a Property directorate of around 200 professionals, you’ll find plenty of support, expertise, and potential for development. 

Key Responsibilities

• Line manage frontline estate staff, including performance, conduct, attendance and monthly 1:1 supervision

• Deliver induction training, coaching and ongoing development to ensure high standards and safe working practices

• Create, maintain and review schedules of work, monitoring progress and ensuring timely delivery

• Inspect estates post‑works, recording standards and taking corrective action where required

• Manage sickness absence in line with SettleParadigm procedures

• Ensure staff complete accurate records (attendance, work activity, job completion, accident reports)

• Monitor and record checks for vehicles, equipment, PPE, phone usage and stock levels

• Investigate accidents and incidents, preparing reports and recommending preventative actions

• Work collaboratively with Estate Services, Neighbourhoods and other teams to resolve estate issues

• Respond to and problem‑solve issues affecting estate safety, function and maintenance

• Maintain equipment logs and ensure items are serviced and safe to use

• Identify and support estate improvement projects, including funding opportunities

• Communicate regularly with residents, resolving issues and keeping them informed

• Manage storage areas for removed items, ensuring correct logging, labelling and disposal

• Maintain accurate records to meet statutory and service reporting requirements

What We’re Looking For

Must haves:

• Experience supervising, monitoring and directing technicians to ensure safe and compliant service delivery

• Experience delivering induction training, coaching and motivating teams

• Experience mobilising new teams or services

• Strong knowledge of health & safety legislation (including COSHH)

• IOSH Managing Safely qualification (or equivalent)

• Ability to problem‑solve with a proactive, can‑do attitude

• Strong organisational skills with the ability to manage competing priorities

• Effective communication and negotiation skills, including in challenging situations

• Ability to monitor stock, equipment and materials

• Good IT skills, including Excel and report writing

• Valid manual driving licence for a mobile role

Nice to haves:

• Minimum 5 years’ experience managing soft services teams

• Experience handling customer queries and complaints

• Knowledge of the social housing sector and/or estate services

• Knowledge of building safety, hazard identification and environmental legislation

• NEBOSH General or Environmental Certificate, BICS licence

For added brilliance:

• Calm under pressure, emotionally resilient and solutions‑focused

• Passionate about delivering excellent customer service

• Able to inspire, motivate and build a high‑performing team

• Commitment to continuous improvement and value for money

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• Annual salary: £52,538 per annum

• 25 days holiday, increasing with service, plus Christmas closure and buy options

• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice

• Family-friendly leave: Enhanced maternity, paternity, and adoption leave

• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)

• Life cover and income protection

• Flexible working – modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• 30+ qualified Mental Health First Aiders available to support

• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

• Funded training, qualifications & apprenticeships

• 3 paid volunteering days in the local communities

• Peer-recognition rewards platform

• Paid professional subscription (one per year)

Working Hours

• Hours: 37 hours per week, Monday – Friday

  • Monday – Thursday: 08:00 – 16:30  

  • Friday: 08:00 – 16:00

• This is a mobile role requiring travel across our operating area, due to this the successful applicant will need to have a full driving licence (clean licence preferable).

• Hybrid working, 3 days per week in the office/ travelling around our Neighbourhoods/Estates, 2 days per week working from home.

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 18/01/2025

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.