With the use of Power BI and other data sources, analyse residential property repair cases in order to identify potential risks for timely resolution and effective risk mitigation. You will work collaboratively across teams, based on case review outcomes, using data insights to inform service improvements and lead service review meetings with relevant stakeholders.

You will provide monthly reporting on intervention reviews, actions taken, and outcomes achieved. Produce disrepair disclosures within required time-frames, support Pre-Action Disrepair processes, and provide operational cover to maintain service continuity. We operate a hybrid model with at least 2 days based at our office in Wooburn Green, High Wycombe, Bucks and 3 days at home/remote. 

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the Role/team:

Reporting to the Disrepair & Intervention Manager within our Asset function of our larger  Property directorate (circa 300 employees including a large direct labour operation of professional tradespeople) there are many area you can learn and grow. This is an important role where data is key in order properly identify and remedy problems that may arise in our properties.  

Key Responsibilities:

• Proactively review repair intervention cases using Power BI and other data sources to assess failures and risks to residents, properties, and the organisation. 
• Coordinate timely and effective mitigation actions with relevant teams, escalating appropriate.
• Engage with internal teams and external stakeholders to resolve complex cases
• Champion a resident-focused approach, ensuring residents are kept informed and supported throughout the process, and that all activities comply with relevant legislation, internal policies, and regulatory standards.
• Monitor and track all intervention cases to ensure actions are completed within agreed timescales, identifying when a further review is required.
• Lead service review meetings with managers and stakeholders, presenting performance data, service gaps, and recommending improvements based on trends and insights from intervention reviews.
• Support the Disrepair & Intervention Manager with Pre-Action Disrepair claims, ensuring all actions are completed in accordance with the Disrepair Protocol and agreed timelines.
  
• Produce disrepair disclosure documents, ensuring accuracy, consistency, and quality in line with legal and procedural requirements.
• Influence and collaborate with internal teams and external stakeholders to resolve complex issues and drive service improvements.
  

What We’re Looking For

Must haves:

• Strong technical understanding of property components, repair issues, and maintenance standards, which is likely to have been gained through experience in surveying, asset management, or property-related casework.
• Experience in property maintenance or housing services, with the ability to interpret repair data, assess risks, and engage effectively with technical teams. Proven ability to manage multiple property repair cases in a fast-paced environment.
• Skilled in analysing large volumes of repair data to identify trends, risks, and service gaps.
• Proficient in using Power BI or similar tools to support data analysis and decision-making.
• Demonstrable resident-focused approach, balancing service delivery with risk management. Effective stakeholder management skills, with the confidence to challenge and influence constructively.
• Strong written and verbal communication skills, with the ability to produce clear reports and present findings to varied audiences.
• Pragmatic and creative problem-solver, focused on delivering timely, practical solutions.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook, Power BI or other data analysis tools.
  

Nice to haves:

• Knowledge of the Pre-Action Disrepair Protocol and relevant landlord, tenant, and leaseholder legislation.
• Ability to contribute to the review of policies, procedures, and strategies related to maintenance functions.

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £40,967 p/a
• 25 days holiday, increasing with service, plus 3 days Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• 30+ Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: Monday 22 December 2025