Tenancy Sustainment & Support Coordinator (12m FTC, Part-time, 25.5 hours per week)
Location: High Wycombe / hybrid working.

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the Role:

As our Tenancy Sustainment & Support Coordinator, you’ll provide essential administrative and coordination support to our Tenancy Sustainment & Support Team. You’ll be the first point of contact for incoming referrals, triaging and allocating them appropriately, managing shared inboxes, and ensuring safeguarding cases are tracked and escalated in line with policy.

You’ll also support the team with data collection, reporting, and communication - helping us deliver timely, customer-focused services that make a real impact. Your attention to detail and ability to juggle priorities will help keep the team running smoothly and efficiently.

Key Responsibilities:

• Triage and prioritise referrals, ensuring timely allocation to Case Managers

• Manage shared inboxes and respond to routine queries

• Track safeguarding cases and escalate concerns as needed

• Maintain accurate records and referral logs

• Liaise with internal teams and external partners to gather information

• Support GDPR compliance and data audits

• Assist with customer-focused initiatives (e.g., fuel vouchers, food and energy support)

• Help prepare promotional materials and internal/external communications

What We’re Looking For

Must haves:

• Excellent written and verbal communication skills

• Experience triaging tasks and managing shared inboxes

• Understanding of safeguarding principles and confidentiality

• Experience handling sensitive or confidential data

• Proficiency with Microsoft Office and case management systems

• Ability to prioritise and manage workload independently

Nice to haves:

• Knowledge of social housing or customer support environments

• Strong time management and organisational skills

• Experience supporting multi-agency or safeguarding meetings

For added brilliance:

• A pragmatic and common-sense approach to problem-solving

• Passion for supporting vulnerable customers and helping them sustain tenancies

• Experience within property management, social housing or local authority. 

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• Annual salary: £27,841 FTE / approx. £19,174 part-time (25.5 hours per week)

• 25 days holiday, increasing with service, plus Christmas closure and buy options

• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice

• Family-friendly leave: Enhanced maternity, paternity, and adoption leave

• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)

• Life cover and income protection

• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• 30+ qualified Mental Health First Aiders available to support

• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

• Funded training, qualifications & apprenticeships

• 3 paid volunteering days in the local communities

• Peer-recognition rewards platform

• Paid professional subscription (one per year)

Working Hours & Additional Pay

• Hours: 25.5 hours per week (part-time), hybrid working pattern (to be discussed at interview stage)

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 19/12/2025

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate. Please note that, due to the upcoming holiday season, our recruitment process may take a little longer than usual. We appreciate your patience and understanding, and we will keep you updated on your application status throughout the process.