Neighbourhood Coach
Location: Letchworth Garden City
Part‑time: 18.75 hours per week (Wednesday, Thursday, Friday)
Salary: £23,350 + excellent benefits
Contract: 12-month FTC
Hybrid working

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the role

We are looking for a Neighbourhood Coach to lead, support and develop colleagues across neighbourhood and community safety services. You will take a coaching‑first approach, helping colleagues build confidence, improve housing knowledge and deliver consistently high‑quality resident experiences. You will act as a conduit between residents and the organisation, ensuring services are proactive, effective and aligned to our values.

You will work collaboratively with operational teams across the Customer Directorate, supporting colleagues to manage complex cases, improve home and estate standards and deliver early interventions. You will also play a key role in developing skills, identifying training needs and ensuring the team remains up to date with legislation, best practice and housing law.

Key responsibilities

• Lead and coach colleagues across neighbourhood, community safety, neighbourhood coordination and social investment.

• Provide real‑time feedback and structured one‑to‑one coaching

• Work collaboratively with the Service Hub, Customer Resolution, Compliance and Estate Services to improve home and estate standards

• Support residents needing enhanced housing or support services through effective case monitoring

• Identify development and training opportunities and ensure colleagues remain aware of legislative changes

• Provide performance data and outcomes to demonstrate social value

• Build strong relationships to support effective partnership working

• Deliver training to your team and other teams across SettleParadigm

• Maintain up‑to‑date knowledge of housing law and legal tools

• Ensure early interventions are used to improve resident behaviour where required

• Complete regular casework reviews and support colleagues to resolve enquiries effectively

• Attend the complex case panel and lead on the Housing Legal Panel

You will also

• Provide legal advice and refer cases to solicitors when required

• Report on performance and create action plans for improvement

• Produce data‑driven documents to support coaching and development

• Lead the team to deliver effortless resident experience and reduce effort output

• Investigate and respond to councillor and MP enquiries and manage complaints in line with the Ombudsman Code

• Lead projects to improve service delivery across neighbourhood and cross‑service teams

• Lead on the business approach to no‑access casework, ensuring swift referral to legal action and supporting colleagues with court preparation

• Ensure representation at partnership meetings including MARAC, MAPPA and other community safety forums

• Develop, implement and review policies and procedures across the service

About you

Essential

• Proven ability to lead, motivate, develop and coach colleagues

• Collaborative, empowering and visible leadership style

• Ability to create a coaching‑first culture and support colleagues to own their development

• Strong neighbourhood management experience across tenures, including ASB and tenancy management

• Commitment to SettleParadigm leadership values

• Passion for delivering great resident service and high‑performance culture

• UK driving licence and access to a vehicle for work

• Strong background working with vulnerable residents

• Flexible approach, able to work independently with minimal supervision

• Excellent time management and resilience when managing difficult situations

Preferable

• Ability to drive high levels of resident service and operational effectiveness

• Positive colleague who values relationships and invests in team culture

• Ability to prioritise and plan workload to meet team and individual objectives

• Confidence dealing with challenging behaviour or situations

• Problem‑solving approach to complex issues

• Commitment to diversity and SettleParadigm values

Benefits

At Lifestone Homes, we believe in creating an environment where our people feel valued, supported and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• 25 days holiday, increasing with service, plus Christmas closure and buy options (pro-rata for part-time).

• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice

• Family friendly leave: Enhanced maternity, paternity and adoption leave

• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids' cover)

• Life cover and income protection

• Flexible working – hybrid working options, modern offices, free parking and EV charging

• Mileage allowance paid at 55p per mile (minus commuting costs)

And that's just the beginning! We're also thrilled to provide:

• Mental Health First Aiders available to support

• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

• Funded training, qualifications and apprenticeships

• 3 paid volunteering days in the local communities

• Peer recognition rewards platform

• Paid professional subscription (one per year)

Working Hours/Working Days

• 18.75 hours per week

• Wednesday, Thursday and Friday

• Contract: 12m FTC

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 22nd October, 2026.

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.